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Solved!

Hard Drive Test - Failure ID: GU5U7R-72F962-QFPJW1-61SR03

HP Recommended
Hp 4540s
Microsoft Windows 8 (32-bit)
Hi,

I would kindly ask you for your help. I've run the hard drive test through F2. Here's the result: Failure ID: GU5U7R-72F962-QFPJW1-61SR03
Product ID: H5J82EA#BED

Does anyone know what this failure ID mean? Thank you very much!

Warmly, Barbara
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Hi @barbara1111

 

after decoading the failure ID it say's failed 303, in that case you will need to replace your Hard drive with a new one and re-install windows, 

 

you can do this by calling HP or by your own or in a computer repair shop near by your place

 

to contact HP you can follow the link

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope this helps.

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-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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Thank you very much for your help!

All the best, Barbara
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Glad To Help!

Cheers!!:generic:

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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