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‎11-07-2020 04:07 PM

HP Recommended
Product: Laptop model: 14-bw027AU
Operating System: Microsoft Windows 10 (64-bit)

I have a hard Drive failure. Can it be fixed or do I need to replace it?

1 REPLY 1

‎11-07-2020 04:38 PM

HP Recommended

Hi:

 

If you can't get into Windows, you will need to replace the drive.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05485590

 

See the link below for how to make a bootable USB recovery drive that you can use to reinstall W10, the drivers and the software that originally came with your notebook.

 

https://support.hp.com/us-en/document/c06162205

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