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Locked

‎03-23-2021 04:16 PM

HP Recommended
Product: HP PAVILION DESKTOP 559-153w
Operating System: Microsoft Windows 10 (64-bit)

HARD DRIVE FAILED     FAILURE ID 90fxtl-879ajj-wptx7g-60w603   Is there any hope for this HD?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2021 04:23 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
90FXTL-879AJJ-WPTX7G-60W603OKXXXXXXXXXX3/23/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion Desktop - 550-153w Software and Driver Downloads | HP® Customer Support

 

Below is the link to the service manual...

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-23-2021 04:23 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
90FXTL-879AJJ-WPTX7G-60W603OKXXXXXXXXXX3/23/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion Desktop - 550-153w Software and Driver Downloads | HP® Customer Support

 

Below is the link to the service manual...

 

Upgrading and Servicing Guide (EMEA with shipping label) (hp.com)

Was this reply helpful? Yes No
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