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Hephzi
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Message 1 of 2
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Flag Post

Hard Drive

‎09-20-2020 09:56 AM

HP Recommended
Product: HP LAPTOP 15-EF1079NR MODEL: 9VD99UA#AB
Operating System: Microsoft Windows 10 (64-bit)

My laptop suddenly crashed. All attempts to get it to start working failed. Contacted hp and was told to take it to either Best Buy or ship to them. Took it to Best Buy and was charged a little over 300$. This is a laptop I bought BRAND NEW for almost $2K with added features in 2018. To say that I’m disappointed is an understatement.  Met someone at best buy with the exact same issue and the tech guys said it’s a common issue with the model. Hp should own up to their defect! Unbelievable! Even a cheaper laptop won’t do this to me.

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-23-2020 12:52 PM

HP Recommended

@Hephzi Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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