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‎03-19-2017 08:46 AM - last edited on ‎03-19-2017 12:45 PM by Retired

HP Recommended
Product: HP Pavilion Notebook - 15-p178
Operating System: Microsoft Windows 8.1 (64-bit)

I have a HP Pavilion Notebook - 15-p178 (out or warranty)

prduct id K4D83EA#ABU

serial number [Personal Information Removed]

O/S is Win8.1

 

The hard disk has failed with a short DTS failure error = RSNDBV-7GLBJB-MFPV6K-60SW03

 

I need the recovery disks for reinstalling on new disk. How do I obtain them?

 

i've been able to recover most of the data from the drive but the owner (my wife) never made recovery disks.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-19-2017 08:55 AM

HP Recommended

Hi,

 

I'm guessing from the Model, that you live in the UK - if that's correct, you can order replacement recovery media from the HP Partner on the following link.

 

https://www.best2serve.com/page/rcd_landing

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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1 REPLY 1

‎03-19-2017 08:55 AM

HP Recommended

Hi,

 

I'm guessing from the Model, that you live in the UK - if that's correct, you can order replacement recovery media from the HP Partner on the following link.

 

https://www.best2serve.com/page/rcd_landing

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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