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imonwam Honor Student
Honor Student
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Hard disk fail

HP Pavilion Notebook - 15-p178
Microsoft Windows 8.1 (64-bit)

I have a HP Pavilion Notebook - 15-p178 (out or warranty)

prduct id K4D83EA#ABU

serial number [Personal Information Removed]

O/S is Win8.1

 

The hard disk has failed with a short DTS failure error = RSNDBV-7GLBJB-MFPV6K-60SW03

 

I need the recovery disks for reinstalling on new disk. How do I obtain them?

 

i've been able to recover most of the data from the drive but the owner (my wife) never made recovery disks.

 

1 REPLY
Provost Provost
Provost
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HP Recommended

Solved!

Hard disk fail

Hi,

 

I'm guessing from the Model, that you live in the UK - if that's correct, you can order replacement recovery media from the HP Partner on the following link.

 

https://www.best2serve.com/page/rcd_landing

 

Regards,

 

DP-K

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