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imonwam Honor Student
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Message 1 of 2
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Hard disk fail

HP Pavilion Notebook - 15-p178
Microsoft Windows 8.1 (64-bit)

I have a HP Pavilion Notebook - 15-p178 (out or warranty)

prduct id K4D83EA#ABU

serial number [Personal Information Removed]

O/S is Win8.1


The hard disk has failed with a short DTS failure error = RSNDBV-7GLBJB-MFPV6K-60SW03


I need the recovery disks for reinstalling on new disk. How do I obtain them?


i've been able to recover most of the data from the drive but the owner (my wife) never made recovery disks.


Provost Provost
49213 9751 16607
Message 2 of 2
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HP Recommended


Hard disk fail



I'm guessing from the Model, that you live in the UK - if that's correct, you can order replacement recovery media from the HP Partner on the following link.








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