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‎03-25-2019 01:39 PM

HP Recommended

My laptop had a fall off the table and shut off and when I turned it back on it was in recovery mode. The screen then said “HP PC hardware diagnostics UEFI” I ran an extensive test and the error I got said “hard drive smart check : failed” I can’t do anything to get my laptop to start up. Any suggestions or is it dead?

1 REPLY 1

‎03-25-2019 02:14 PM

HP Recommended

Hi:

 

Most likely the hard drive was damaged as a result of the fall.

 

You will have to replace the hard drive and reinstall the operating system in order to fix the problem.

 

Hopefully, that was the only casualty as a result of the fall.

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