Hard drive and hard disk problems

[nia___]

Hello, I’m having problem with my house laptop model14 (the sliver pink one) I’ve reset my laptop once now twice because of storage issues, I ended up in the automatic repair and it failed lots of time as I tried all ways on resetting it back up. (Nothing works after watch tutorial vids) I ended up in the menu boot section (I thought I was getting somewhere) but that made more problems as I went in the bio menu moving some things around and tried to recovery system(still nothing) now finally I’m in a mode where it says “no bootable device found or hard disk.” 2 errors that’s resulted to this.

There is no hardware disk installed in my laptop.

i really need help the settings not working for me I don’t want to have to purchase another laptop. (I CANT GET BACK TO MY WINDOWS!!!)

[Max3Aj · Accepted solution]

@nia___, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I'm really sorry you're going through this frustrating experience with your HP laptop. It sounds like you've tried a lot already, and I appreciate your patience. Let's walk through some steps to help you get your system back up and running.

You're seeing errors like:

• "No bootable device found"
• "No hard disk installed"

This usually means the system can't detect your hard drive, which could be due to:

• BIOS settings being changed
• A corrupted or missing boot sector
• A failed hard drive

Step-by-Step Troubleshooting:

Step 1: Reset BIOS to Default

Since you mentioned changing BIOS settings, let’s first reset them:

1. Turn off the laptop.
2. Turn it back on and immediately press the F10 key repeatedly to enter BIOS Setup.
3. Once in BIOS, press F9 to load default settings.
4. Press F10 again to save and exit.

This will undo any accidental changes that might be preventing the hard drive from being detected.

Step 2: Check if the Hard Drive is Detected

1. Re-enter BIOS (F10 on startup).
2. Look for a section like System Information or Storage.
3. See if a hard drive is listed.

• If the hard drive is NOT listed: It may be disconnected or has failed.
• If it IS listed: The drive is physically fine, and we can try recovery options.

Step 3: Run HP Hardware Diagnostics

Let’s check the health of your hard drive:

1. Turn off the laptop.
2. Turn it on and immediately press F2 repeatedly to enter HP PC Hardware Diagnostics.
3. Choose Component Tests > Hard Drive > Quick Test.

If the test fails, the hard drive may need to be replaced. If it passes, we can try recovering Windows.

Step 4: Recover Windows Using HP Recovery

If the hard drive is detected and healthy:

1. Turn off the laptop.
2. Turn it on and press F11 repeatedly to enter HP Recovery Manager.
3. Choose System Recovery and follow the prompts.

If diagnostics confirm the hard drive is faulty, you’ll need to replace it. In that case, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support