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Jamie2018
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Solved!

Hard drive failure ID

HP Recommended
Pavilion 15-n278sa
Microsoft Windows 10 (64-bit)
Hi,
My HP Pavilion 15-n278sa stopped working, I have run the HP Hardware Diagnostics tool from bios.
When testing the hard drive it comes up with.

SMART Check: passed
Short DST: Failed
Failure ID: 9LGJ6F-7AV90Q-MFPV6J-60R903

I would really appreciate help in understanding what this means as I'm guessing I need a new hard drive.

Thanks
Jamie
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banhien
Level 19
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Message 2 of 3
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@Jamie2018

 

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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banhien
Level 19
Level 19
95,858 64,572 12,413 21,376
Message 2 of 3
Flag Post
HP Recommended

@Jamie2018

 

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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bernz
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I got a Failure ID 98EF63-864953-XD7WMA-60XX03. Please tell what to do to fix it.

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