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‎06-28-2020 10:31 PM

HP Recommended
Product: Pavilion 360x

Hi,

 

New to this...had extreme slowness issues...tried doing recovery on it and kicked me back to where I had could not reboot my hp...so I ran the diagnostics (the quick test) and it failed with code of RGAL5X-7BAA5L-MFPV6K-60WE03...wonder what this all means?...and should I run a more complete test?...those are my 2 questions...thanks

1 REPLY 1

‎06-28-2020 10:43 PM

HP Recommended

@msbarnes60 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

           https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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