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‎07-20-2020 07:25 PM

HP Recommended
Product: Hp notebook 14-cf0013dx

Hi guys, I recently turned on my computer and it said I was having hard drive issues and recommended doing a hard drive quick test. Turns out my hard drive short DST check failed. Not really sure what to do next. I was told a repair disc was needed? Where can I purchase this? My warranty ran expired but I don’t mind paying, I need this fixed ASAP! My local computer store is shut down due to COVID19 but can I simply fix this myself or would I need to take it in? Thank you in advance for your guys’ help.

1 REPLY 1

‎07-23-2020 05:46 AM

HP Recommended

@Rq96_, Welcome to the HP Support Community!

 

The short Disk Self Test ( DST ) error would indicate that the Hard Drive is failing and needs to be replaced.

 

Please reach out to the HP Support in your region regarding the service/replacement options. Info on recovery media can be found on Obtaining PC Recovery USB Drives or Discs.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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