Hard rest

[DaOne713]

Hard reset hap envy 15 notebook pc

[Kuroi_Kenshi]

Hi @DaOne713,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding performing a hard reset on your HP Envy 15 Notebook PC!

We're thrilled to have the opportunity to assist you and provide a solution.

If you are experiencing issues with your HP Envy 15 Notebook PC, performing a hard reset can help clear the memory and reestablish connections between the BIOS and hardware, potentially restoring functionality. Here are the steps to perform a hard reset for HP notebooks with non-removable batteries, including the HP Envy 15:

Turn Off the Notebook:

• Press and hold the Power button to turn off your notebook.

Disconnect External Devices:

• Remove the notebook from any port replicator or docking station.
• Disconnect all peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC Adapter:

• Completely disconnect the AC adapter from your notebook.

Perform the Reset:

• For HP Envy 15-3000 series, press and hold the Power and Beats buttons simultaneously for 8-10 seconds to force a reset.
• For other HP Envy 15 models, press and hold the Power button alone for 8-10 seconds.

Reconnect the AC Adapter:

• After the hard reset, connect the AC adapter back to the notebook.

Restart the Notebook:

• Press the Power button to turn on the notebook.
• If a startup menu opens, use the arrow keys to select "Start Windows Normally," then press Enter.

Update Drivers:

• Reconnect any peripheral devices and run Windows Update or HP Support Assistant to ensure all drivers are up to date.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,