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‎07-01-2025 01:41 PM

HP Recommended
Product: HP Chromebook - 14-ca061dx

Need help sending chrome book in for repair

Reply
1 REPLY 1

‎07-03-2025 08:48 AM

HP Recommended

@steve1234567892, Welcome to the HP Support Community! We're stoked to have you on board!

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

Also, could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

Please provide any case ID if you’ve previously reached out to HP support via private message.

 

We're looking forward to helping you get back up and running!

 

Best regards,

Garp_Senchau
I am an HP Employee

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