Hardware issues, but S/N not valid

[Seacow]

I’m trying to file a warranty claim for my HP Victus laptop, which I purchased on June 3, 2025 and received on June 6, 2025.

The serial number is shown on the device and confirmed in the BIOS/System Info screen, but HP’s support site says it’s invalid.

The device has experienced a critical failure. It would not boot into Windows, required a full chkdsk /f /r, and even after partial recovery, was extremely slow and unstable. I attempted to reset the PC through both cloud and local methods, but both failed. I also ran the full suite of HP diagnostics (Extensive Test, Battery, Memory, etc.), all of which passed, yet the system remains unusable.

[VikramTheGreat]

Hi @Seacow,

Welcome to the HP support community.

You're trying to file a warranty claim for your Victus Gaming Laptop 15-fb3025nr (Product ID: 343L4AV), purchased on June 3, 2025, but HP’s support site says the serial number is invalid, despite it being correct and confirmed in BIOS.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support