• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion DV6500 32 Bit
Microsoft Windows 10 (32-bit)

Hi There

 

Rather than my laptop being absolutely useless limping along with ancient Vista - I wiped it and installed windows 10

I thought all was well but I am getting randon BSOD's and I believe it is due to the bios which would benefit from being updated.  Also some of the chipset, card reader drivers etc are not working and windows 7 ones not working so hoping a bios update might help this too.

 

I understand I may have to go back to Vista to do this and then re-install windows 10 after flashing bios

and best case scenario would be latest compatible bios version intended for windows 7 I think??

 

Serial number [removed per Rules Of Participation] 
Product number : kb350ea
32 bit
AMD Athlon 64 x2 dual core tk55
Current bios version F.0

 

I need the bios file and a clear set of instructions to flash it if anyone knows?

 

Many Thanks

 

 

17 REPLIES 17
HP Recommended

Sorry ....

 

Current BIOS Version F.07

HP Recommended

Hi:

 

Here are the links you need for the final BIOS release...

 

Info file:

 

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52477.html

 

Exe File:

 

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52477.exe

 

And yes, if you don't want to turn your PC into a paperweight, you will have to install Vista to update the BIOS.

 

For the AR chipset driver you have to manually install it in W10.  The auto install won't work.

 

You should be able to use the Vista card reader driver, and it should install without incident.

 

https://ftp.hp.com/pub/softlib/software9/COL19729/ob-55777-1/sp37726.exe

HP Recommended

Thanks Man !

 

So do I just run this in windows then?

What do you reckon my chances are of this solving my issues?

HP Recommended

So for AR chipset drivers - When you say manually install it in windows 10 - how do you mean ?

HP Recommended

You're very welcome.

 

I don't believe the BIOS update is necessary to fix whatever issues you are having.

 

You can try the card reader driver I posted right now, and it should work.

 

Also, are you using the right set of Vista drivers for your model series?

 

The dv6000 - dv6499 are the older AMD/Nvidia models and they use different chipset, card reader and graphics drivers than the dv6500- dv6999 models do.

 

You need this AR chipset driver for your model...

 

https://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe

 

To install the driver, run the exe file.

 

Then go to the device manager, click on the Coprocessor device that needs the driver.

 

Click on the driver tab.  Click on Update Driver.  Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp37730.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC.

 

You can also install the graphics driver the same way. 

 

You would go to the device manager, click to expand the Display Adapters device manager category and do the update driver process from the Microsoft Basic Display Adapter.

 

You may first have to close out of any error windows that pop up after you run the graphics driver exe file.

 

https://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe

HP Recommended

Great Thanks

 

Re-Installing Vista as we speak - will update

HP Recommended

Hi there

Vista Re-Installed - BIOS Flashed Successfully

 

Windows 10 Re-Installed

Managed to Update the Chipset Driver

Failed to Update the Ricoh Card Reader Drivers et'al - says best driver is already installed but have the yellow exclamation beside them

 

Were there Win 7 Drivers released for this that might be more compatible with windows 10?

 

Thanks

HP Recommended

IMG_5497.JPG

HP Recommended

Hi:

 

You can see if this driver works...

 

This package contains the Ricoh Media Card Reader Driver for the supported notebook/laptop models and operating systems. The Ricoh Media Card Reader driver provides support for the following media: Memory Stick, xD-Picture Card, MMC, SD, and SmartCard.

 

https://ftp.hp.com/pub/softpaq/sp45001-45500/sp45112.exe

 

If not, use the manual driver install method for both the 1394 controller and the SD host controller...browse to sp37730.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.