• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-18-2020 06:10 PM

HP Recommended
Product: HP Notebook f272wm energy star
Operating System: Microsoft Windows 10 (32-bit)

My sister gave it to mr and did not give me the password and she has passed on so I need help doing a factory reset please anybody HELP I NEED IT FOR MY BISINESS 

Chrisy(Thumper6918)
1 person had the same question
1 REPLY 1

‎04-18-2020 06:21 PM - edited ‎04-18-2020 06:22 PM

HP Recommended

Hi:

 

We wouldn't be able to help you with that.

 

You can't factory reset the PC without the Windows password, so you have two options...

 

1. Order recovery media from HP at the link below.  You boot from it, so you don't need a P/W.

 

https://support.hp.com/us-en/mediaorder/HP-15-f200-Notebook-PC-series/7527799/model/8888505/software...

 

2. With another working Windows PC, use the media creation tool to create a bootable W10 installation flash drive.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks 'Where do you want to install Windows' delete every partition on the hard drive, leaving just one partition of unallocated space.   Click Next, and W10 will install.

 

After Windows installs, you can install the drivers and available software from the notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/8888505

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.