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Thumper6918
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Message 1 of 2
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Flag Post

Help with factory reset

‎04-18-2020 06:10 PM

HP Recommended
Product: HP Notebook f272wm energy star
Operating System: Microsoft Windows 10 (32-bit)

My sister gave it to mr and did not give me the password and she has passed on so I need help doing a factory reset please anybody HELP I NEED IT FOR MY BISINESS 

Chrisy(Thumper6918)
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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎04-18-2020 06:21 PM - edited ‎04-18-2020 06:22 PM

HP Recommended

Hi:

 

We wouldn't be able to help you with that.

 

You can't factory reset the PC without the Windows password, so you have two options...

 

1. Order recovery media from HP at the link below.  You boot from it, so you don't need a P/W.

 

https://support.hp.com/us-en/mediaorder/HP-15-f200-Notebook-PC-series/7527799/model/8888505/software...

 

2. With another working Windows PC, use the media creation tool to create a bootable W10 installation flash drive.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation that asks 'Where do you want to install Windows' delete every partition on the hard drive, leaving just one partition of unallocated space.   Click Next, and W10 will install.

 

After Windows installs, you can install the drivers and available software from the notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/8888505

 

 

 

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