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‎01-23-2018 08:15 AM

HP Recommended
Product: HP OMEN 880-110NO DT
HP recommended a BIOS update. We followed the automatic installation and now the PC will not start. What should we do?
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‎01-26-2018 01:25 AM

HP Recommended
Thanks, I did try that - also whilst having HP support on the line. Unfortunately it did not work. The computer is dead, and have now been sent in to be fixed. Thank you so much for your reply.
My lesson learned - cut off automatic updates.

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2 REPLIES 2

‎01-23-2018 11:28 PM - edited ‎01-23-2018 11:29 PM

HP Recommended

@MariaV73

I would first try  a power reset. Unplug the power cord, then press the power button on the PC and hold it for 15-20 seconds to release any residual power. Next plug in the power cord and try again to start up.

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‎01-26-2018 01:25 AM

HP Recommended
Thanks, I did try that - also whilst having HP support on the line. Unfortunately it did not work. The computer is dead, and have now been sent in to be fixed. Thank you so much for your reply.
My lesson learned - cut off automatic updates.
Was this reply helpful? Yes No
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