• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-23-2018 08:15 AM

HP Recommended
Product: HP OMEN 880-110NO DT
HP recommended a BIOS update. We followed the automatic installation and now the PC will not start. What should we do?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2018 01:25 AM

HP Recommended
Thanks, I did try that - also whilst having HP support on the line. Unfortunately it did not work. The computer is dead, and have now been sent in to be fixed. Thank you so much for your reply.
My lesson learned - cut off automatic updates.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-23-2018 11:28 PM - edited ‎01-23-2018 11:29 PM

HP Recommended

@MariaV73

I would first try  a power reset. Unplug the power cord, then press the power button on the PC and hold it for 15-20 seconds to release any residual power. Next plug in the power cord and try again to start up.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-26-2018 01:25 AM

HP Recommended
Thanks, I did try that - also whilst having HP support on the line. Unfortunately it did not work. The computer is dead, and have now been sent in to be fixed. Thank you so much for your reply.
My lesson learned - cut off automatic updates.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.