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‎03-14-2023 12:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi where can i download the original HP image for my laptop to reinstall it, it's windows crashed

Category:
3 REPLIES 3

‎03-14-2023 12:25 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

No one will be able to help you without knowing that information.

 

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‎03-17-2023 09:31 AM

HP Recommended

HP Prod# 1V782UA

Mod dq1043cl

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‎03-17-2023 09:40 AM

HP Recommended

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

If you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:   1V782UA#ABA

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