Hinge Broken on HP Victus 16 – Manufacturing Defect

[Pritam_Bhunia]

 

 Dear HP Support,

I am writing to report a serious hardware issue with my HP Victus 16 laptop. Despite handling the device with utmost care, the hinge has broken. Upon researching, I found that this is a very common problem with HP Victus models, including mine. This appears to be a design or manufacturing defect, not user damage.

This issue has occurred within 3 years of purchase, and I am extremely disappointed with the build quality, especially considering the high cost of the device. I request that HP take responsibility for this defect and provide a free repair or hinge replacement, even if the warranty has expired.

Attached are photos clearly showing the damaged hinge and separated casing. I kindly ask for this to be escalated to the concerned technical team or HP regional service manager, if required.

Looking forward to a quick and helpful resolution

  

[VikramTheGreat]

Hi @Pritam_Bhunia,

Welcome to the HP support community.

Thank you for sharing the image. Sorry to hear about the hinge issue. related to the product, we cannot promise any free repair or service options. If you can help me with the pc details, I can try to check if it falls within the service options. We can surely try to find and get all the help.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Pritam_Bhunia]

Product Serial No- Edited

[VikramTheGreat]

Hi @Pritam_Bhunia,

Thank you for sharing the Pc details. Related to the product, I have checked the product and the Pc, which doesn't have any free repair options.

If you would like, we can check for the service option; however, it will be at a fee-based support.

If you would like to know the charge, we can help with the repair.

Let me know

Regards
VikramTheGreat