Horrible on Start up Disk Space

[Belle52]

Upon startup the computer says that I am using 100% disk space.  The disk has over 80% empty.  I have check scandisk and really ever other avenue.  I spoke with a best buy geeek and he says that the hard drive could be bad?  The laptop is not but a year and a few months old.  I have not used the touch screen because I don't like it.  I did the checkdisk also and nothing.  I followed every example I could on the question.  Any help would be appreciated.

[CherylG]

Use Diagnostics to test the drive. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

[Belle52 · Accepted solution]

I have done all the F2 stuff and redid it again today to be sure.  Nope same thing "Your System may run extremely slow due to High System Resources usage".  RAM16;  CPU 20; Disk 100%.  I tried everything I could think of.  I think I made it worse.  It was slow to start on day 1; which should have been clue.  This was very expense laptop about $1,000.  It hasthe touch screen that might have something to do with the resources.  The funny thing is I never use the touch screen.  I am old and type about 85 wpm so the touch screen slows me down ha ha.  Thank you for you assistance.  I certainly appreciate it.

[CherylG]

If you open Task Manager does it show you any programs/services that are causing high disk activity?

Try this-open Task Manager and find HP Support Solutions Framework. Click to highlight it and then click End Task at bottom.