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Locked

‎08-15-2022 05:07 PM

HP Recommended
Product: HP Spectre x360 - 13t-aw000 CTO
Operating System: Microsoft Windows 10 (32-bit)

My computer got hot and auto-shut downed.  How do I get access to my computer again.  I do not have a Bitlocker Recovery Key 🔑.  

Category:
1 REPLY 1

‎09-02-2022 09:36 AM

HP Recommended

Hi @LouisIV

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing heating with shutdown-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know which application were you using because of which your system became hot?

What happens when you try to turn ON your system using the power button?

 

Also, here is a link that will help you with the BitLocker issue: https://support.hp.com/lv-en/document/c06432394 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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