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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- HotKeyServiceUWP.exe HP Hotkey UWP Service using up all CPU

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07-25-2022 08:44 AM
Hello,
For at least some weeks or months I've noticed some sluggishness and increased fan rotation probably explained by this high HP Hotkey UWP Service. I found some supposed fix by HP (sp139275) but it doesn't seem to work for me. Any ideas? I also didn't find the ftp site for the dump file requested by HP.
Best regards,
Sami Hyvönen
Kuopio, Finland
08-05-2022 08:32 AM
Hello @samimikaelh
Sorry to hear that you are having problems ... and I would like to help you.
Try ...
(1) Update BIOS
HP Notebook System BIOS Update (N75) | 01.55 Rev.A | 11.7 MB | Apr 29, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Let BIOS be installed until it's completely done !
(4) Install/Update
Intel Chipset Installation Utility | 10.1.18243.8188 Rev.S | 3.0 MB | Jan 14, 2020 | Download |
Intel Management Engine Driver | 2141.15.0.2511 Rev.W | 229.8 MB | Nov 22, 2021 | Download |
Intel Serial IO Driver | 30.100.1724.2 Rev.A | 3.1 MB | Sep 21, 2017 | Download |
HP Battery Health Manager BIOS Setting Update | 1.0.2.1 Rev.A | 0.5 MB | Nov 20, 2020 | Download |
Intel Management Engine Firmware | 11.8.92.4222 Rev.A | 11.6 MB | Apr 18, 2022 | Download |
(5) Reboot
(6) Install/Update
HP Hotkey Support - UWP | 8.0.9.1 Rev.A | 63.3 MB | Apr 23, 2020 | Download |
(7) Please report your results