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- HP Community
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- Re: How can I fix HP 15 series?

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08-29-2019 10:29 AM
As soon as I turn my laptop on it shows a battery alert error, a product information is not valid error. The HP Logo pops up & does the loading circle but goes to a blue screen telling me to select the keyboard layout. Ofcourse I pick the US layout but it then goes to another blue screen wanting me to turn off my PC or the troubleshoot option. I selected troubleshoot which went to a blue screen wanting me to pick either recovery manager or Advanced options. I've tried both options to see what would happen but the recovery manager didn't do anything & the advanced options went to get another blue screen with 6 different options on it. I ended up trying all 6 of them but nothing happened. My computer has been like this for about 5 months I can't even login or anything like that somebody please help me!! Heres a few pics of my computer screen & what all it says.
09-01-2019 04:09 PM
@Courtney09
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
While you respond to that, let's try these steps:
Firstly, let's perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
Next step, BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee