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HP Administrator
Posts: 1,952
Member Since: ‎12-02-2014
Message 1 of 12 (5,379 Views)

How can I identify my HP notebook with an HP product name and product number

[ Edited ]
Product Name: Notebooks
Operating System: Microsoft Windows 10 (64-bit)

Why is it Important to Identify my Notebook Model?

 

And How do I find my Model number?

 

Bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
Provost
Posts: 43,667
Member Since: ‎01-07-2009
Message 2 of 12 (5,377 Views)

Re: Why is it Important to Identify my Notebook Model

[ Edited ]

  

If you don't identify a notebook with its complete model number or product number, it takes us extra time to get that information from you.  An issue or question that could take less than a minute for one of us to answer or guide you to resolve will take quite some time while we try our best to get the information we need from you.

 

We need to have an accurate picture of your notebook's hardware configuration. Without that, we will be working in the dark.  A complete model number or product number gives us that. We prefer the product number unless you happen to know the complete model number.

 

HP has produced and marketed hundreds of different types of some notebook models. That is the reason that stating that you have an HP\Compaq CQ62 notebook or even an HP Envy is not specific enough. One type may have a different CPU, discrete graphics or chipset than the other. That means that drivers are not one type fits all because they are chipset or device specific.

 

"How do I find my model number"

 

Invoke the System Information window while logged into Windows to find your model and product number.  (Hold down the Fn key and tap the Esc key one time)

 

HPSysInfo.png

 

Use the HP Support Assistant to find your model and product number.

The information is at the bottom of every window in the HP Support Assistant.

HPSA.png

 

Use the F1 System Information tab to find your model and product number

(press the Esc key immadiately after pressing the power button to invoke the Startup menu in the  image below)

 

Press_Esc.jpg

 

 

F1_SySInfo.jpg

 

 

Use the product identification label to find your model and product number.

(It can be located in a number of places dependig on your notebook model)

 

Label1.pngLabel2.pnglabel3.pnglabel4.png

 

 


 

 

If you still have the box your notebook was delivered in, there is a sticker on it with the information we need you to provide us with. Consider taking a digital photo of the box sticker. Save it to a folder n your notebook. (I tend to keep the boxes of high value items for a year)

 

Box.png

 

 

I hope this helps you find the information that someone who is trying to help you will need. It is a good starting point.

If you find that my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered by a particular post, please click the Accepted Solution button in that post.

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 3
Member Since: ‎01-13-2017
Message 3 of 12 (5,061 Views)

Re: Why is it Important to Identify my Notebook Model

RTL8188EE
Honor Student
Posts: 3
Member Since: ‎01-13-2017
Message 4 of 12 (5,057 Views)

Re: Why is it Important to Identify my Notebook Model

F5Y37UA#ABA
Provost
Posts: 43,667
Member Since: ‎01-07-2009
Message 5 of 12 (4,853 Views)

Re: Why is it Important to Identify my Notebook Model

 


shewolf1 wrote:
RTL8188EE

 

@shewolf1

That is the WLAN module

If you find that my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered by a particular post, please click the Accepted Solution button in that post.

I am not an HP Employee, I am a volunteer posting here on my own time
Tutor
Posts: 13
Member Since: ‎06-03-2017
Message 6 of 12 (3,669 Views)

Re: Why is it Important to Identify my Notebook Model

[ Edited ]

My hp spectre 360's model No. according to (Sri Lanka-via singapore HP store &) packing supposed to be 13-ac028TU,
but according to the system infomation it is 13-ac0XX
what would have happened?

Provost
Posts: 43,667
Member Since: ‎01-07-2009
Message 7 of 12 (3,660 Views)

Re: Why is it Important to Identify my Notebook Model

@S_Rajh

Mine has the same product name as yours.

 

Do you know the product number?

 

See the HP support assistant to find the product number and post it here.

 

Each HP Support assistant window has the product number at the bottom.

You can also find the product number in the BIOS system information screen.

If you find that my posts help you, you can say thanks by clicking on the purple Thumbs up + icon .

If your problem is solved or your question answered by a particular post, please click the Accepted Solution button in that post.

I am not an HP Employee, I am a volunteer posting here on my own time
Student
Posts: 1
Member Since: ‎06-23-2017
Message 8 of 12 (3,498 Views)

Re: Why is it Important to Identify my Notebook Model

Ik heb een hpofficejet 6500a, CN555A. ik krijg een algemene foutmelding 0x610000f6. Mijn afdrukken lukken niet meer.

Student
Posts: 1
Member Since: ‎07-30-2017
Message 9 of 12 (3,003 Views)

Re: Why is it Important to Identify my Notebook Model

i wanna know about recovery media

Provost
Posts: 40,278
Member Since: ‎11-12-2008
Message 10 of 12 (2,866 Views)

Re: Why is it Important to Identify my Notebook Model

@Bill_F @erico

This thread needs a little update. Photobucket links are not working.

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