JB4352 Honor Student
Honor Student
3 0 0
Message 1 of 8
377
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

Pavilion 15
Microsoft Windows 10 (64-bit)

Notebook ceased to function a week ago. Beep code (3 flashes) indicates memory. Cannot power off, have to remove battery, as startup goes into cycle of three attempts then a click and sound of HDD winding down then attempts start again.  Faulty power button? Safe mode start does not work. Been online to submit support request and form says netbook is out of warranty - but I have a care pack valid to 24.10.16  Have submitted this as a dispute twice with message saying I will be contacted within 1 working day So far no contact - not even email of confirmation. No email or phone number available to follow this up. Support site is appalling example of how to frustrate customers.

7 REPLIES
Provost
Provost
9487 1667 4684
Message 2 of 8
367
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

 

I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.

 

If you have any further questions, please don't hesitate to ask.

 

Please click the white KUDOS star to show your appreciation

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520
Associate Professor
Associate Professor
1347 114 373
Message 3 of 8
363
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

Please try the HP Support phone number: 1 (800) 474-6836

 

You will be asked if you want to purchase an HP product, Tech Support, etc.

 

Choose Tech Support.

 

You will then be referred to the HP Support Website.  Hit '0' on your phone.

 

You will then be prompted to select your type of product [laptop, printer, etc] and be asked if you purchased it within the last 12 months or have purchased a 'Care Pack'. Say 'yes'.

 

You should then be connected to an HP Support rep.

 

 

Good luck! 

Moderator
Moderator
8168 140 609
Message 4 of 8
362
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

@JB4352

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
JB4352 Honor Student
Honor Student
3 0 0
Message 5 of 8
326
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

The only reply I've had asa private response is asking me to post here all those details you've advised me not to post!

Reply
0 Kudos
Associate Professor
Associate Professor
1347 114 373
Message 6 of 8
322
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

You should provide those details by replying to the private message, not on the public forum. 

Reply
0 Kudos
JB4352 Honor Student
Honor Student
3 0 0
Message 7 of 8
313
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

The only email address it gave was one that said - don't repsond to this email address, and then asked me to post all that information in the forum!

Reply
0 Kudos
Associate Professor
Associate Professor
1347 114 373
Message 8 of 8
301
Flag Post
HP Recommended

Solved!

How do I contact HP when they won't respond to the support form submittedd twice online

Sorry for your troubles.

Please try to contact HP Support by phone using the method I described in my earlier post.

Hopefully you will have better luck.

 

If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
If my answer solved your problem please mark it as the Accepted Solution. Thanks!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation