07-18-2016 10:50 AM
Notebook ceased to function a week ago. Beep code (3 flashes) indicates memory. Cannot power off, have to remove battery, as startup goes into cycle of three attempts then a click and sound of HDD winding down then attempts start again. Faulty power button? Safe mode start does not work. Been online to submit support request and form says netbook is out of warranty - but I have a care pack valid to 24.10.16 Have submitted this as a dispute twice with message saying I will be contacted within 1 working day So far no contact - not even email of confirmation. No email or phone number available to follow this up. Support site is appalling example of how to frustrate customers.
Solved! Go to Solution.
07-18-2016 11:11 AM
This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum.
If you have any further questions, please don't hesitate to ask.
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07-18-2016 11:15 AM - edited 07-18-2016 11:18 AM
Please try the HP Support phone number: 1 (800) 474-6836
You will be asked if you want to purchase an HP product, Tech Support, etc.
Choose Tech Support.
You will then be referred to the HP Support Website. Hit '0' on your phone.
You will then be prompted to select your type of product [laptop, printer, etc] and be asked if you purchased it within the last 12 months or have purchased a 'Care Pack'. Say 'yes'.
You should then be connected to an HP Support rep.
07-18-2016 11:15 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
07-19-2016 09:43 AM
Sorry for your troubles.
Please try to contact HP Support by phone using the method I described in my earlier post.
Hopefully you will have better luck.
If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
If my answer solved your problem please mark it as the Accepted Solution. Thanks!