How do I recover Windows 10 with a fresh, but HP customized image.

[Oakwinlinz]

Hello, recently I started to have issues with Windows 10 (Screen keeps reloading, my siblings user account keeps logging in after logging out, Location not working) and I have to wait until my ISP's authorized company repairs it, I can use my Phone's hotspot, but that is gonna time out, is there a recovery partition like the CQ57 or some older HP computers?

[Lil_Boy_Blue · Accepted solution]

Hi

 HP Recovery Media Creation?

https://www.microsoft.com/en-us/software-download/windows10

But doesn't have any HP software, but a good backup media to have.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

~~~~~~~~~~~

PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

[Oakwinlinz]

Thanks, I'll look into it as soon my internet issues are resolved and I manage to find my USB drive that I lost.

[Oakwinlinz]

Thanks, This has solved my issues with my previous install, but why does Radeon Control Panel Lite and a VERY buggy driver pre-installed with the cloud iso, when I bought my laptop, it had the full drivers and CC?

[Lil_Boy_Blue]

Hi

Ask HP.

AMD High-Definition Graphics Driver (Windows 10 v1803)

23.20.826.8448 Rev.C 456.4 MB Feb 20, 2019 Download

AMD High-Definition Graphics Driver - Picasso (Windows 10 v1809)

25.20.14118.0 Rev.A 516.2 MB Jan 14, 2019 Download

AMD High-Definition Graphics Driver - Picasso (Windows 10 v1903)

26.20.11002.12 Rev.B 568.5 MB May 22, 2019 Download

AMD High-Definition Graphics Driver - Picasso (Windows 10 v1909)

26.20.11028.0Rev.C 525.0MB Nov15,2019 Download

AMD High-Definition Graphics Driver - Stoney Ridge/Raven Ridge (Windows 10 v1903)

25.20.15030.4 Rev.B 530.3 MB May 22, 2019 Download

AMD High-Definition Graphics Driver - Stoney Ridge/Raven Ridge (Windows 10 v1909)

26.20.11034.1006 Rev.C 536.7 MB Nov 15, 2019 Download