How do i get back windows, cant load Desktop. HELP!

[Rhodesha01]

Hi, im having issues, after i login it comes up it cant find desktop and is not accessible and access denied . I only have access to win+r . Background is i performed a reset and couldnt log in or create a new account through safe mode so i did one through  command and it worked.  I cant get access to anything once in. 

I have tried safe mode, 

media recovery creation tool (it says i have drivers to intall windows) and i am unableto repair windows. 

I have tried reseting it mutiple times. 

I think there is a corrupt file on it  but how do i clear it if its still showing up after a reset (i removed everything and cleaned drive)?

I just want access to my computer, please help !! 

Thankyou in advance 

[CherylG]

have you tried a complete System Recovery?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[Rhodesha01]

Hi Cheryl,

i justed tried this but doesnt have that option for system recovery.

It only has reset and advanced options. 

thanks. 

[Lil_Boy_Blue]

Hi

I don't want to muddy the waters, but I thought  -   sfc /scannow

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

since you are able to actually run things, and it's ADMIN level.

[CherylG]

Have you run any Diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

Sounds like you have 2 options. Order Recovery Media from HP to boot from and restore to factory. Or-boot from the USB you made using Media Creation Tool and do a clean install. Insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.