How to deal with lemon HP laptop, continued BSOD after numerous HP repair attempts

[JohnM58]

I have now had 7 case numbers assigned and 3 service orders since I got the new computer in May. It continues to have Blue Screen of Death crashes at intermittent times. The computer is obviously a lemon. The last repair attempt that failed was done through the escalation team. Within a few days of the return of the computer, another BSOD crash occurred again. Is there a phone number of HP in the US that I can contact to authorize replacement or credit towards a new computer? I have been without a reliable computer for 5 months now and several weeks without a computer at all as the computer has been shipped back and returned during which I had no use. 

The escalation manager said they may replace it with a refurbished computer if they can't fix this one. I find this problematic since I paid for a new laptop, not a refurbished one. I would hope that HP would stand behind it's products but it looks like they are only giving out bandaids.

[Dragon-Fur]

@JohnM58 

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[Riddle_Decipher]

@JohnM58 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

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