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‎10-19-2022 02:28 AM - last edited on ‎10-19-2022 10:34 AM by Retired

HP Recommended
Product: X7S44UA

ok folks here we go.... how to find out the version of the OS from a serial number. I've been trying to figure out how to fix the mistake from a roommate that thought she could fix the computer but ended up canceling or almost canceled out the OS. Luckily she did back it up but it seems that there are things missing so the restore, or booting the system, or recovery is not working. Please direct me on what I got to do. First I would love to find out what version of windows 10 that was already on the laptop and what files or OSI that I need to look for because im at the "Select the location of the backup for the computer you want to restore". What I see now is im on system32 but it looks like all the files are on the computer still. does this mean that a boot is corrupted or what??? Here is the information I have on this laptop

 

Model: HP Steam Laptop 14-ax0XX

System ID: 82BD

Product ID: X7S44UA#ABA

Born on Date: 10/16/2017

Processor Type: Intel(R) Celeron(R) CPU N3060

Processor Speed: 1600 MHz

Memory: 4096

Bios Date: 12/05/2016

Bios Revision: F.08

Serial Number [Personal Information Removed]

Operating System Image: 16WW3BUX603#SABA#DABA

Tags (1)
1 REPLY 1

‎10-19-2022 04:04 AM

HP Recommended

Hello @armontaclan 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) You can automatically reinstall Windows 10 Home 64-bit with <HP Cloud Recovery>

 

HP Stream Laptop PC 14 * Model numbers: 14-ax0XX - Maintenance and Service Guide

Page 2 Chapter 1 Product description

ub6424_1-1666173469006.png

 

(2) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: X7S44UA#ABA

 

ub6424_0-1666172975436.png

 

(3) Please report your results

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