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Locked

‎10-03-2024 02:18 PM

HP Recommended

Do you have the Bitlocker recovery key you can enter to turn off BitLocker?

 

See this link for where you can find the BitLocker key.

 

Find your BitLocker recovery key - Microsoft Support

 

If not, then use the Diskpart utility to clean the disk so you can reinstall Windows:

 

Here's how:

 

  1. Press Shift+F10 from inside Windows Setup screen to open a command prompt window.
  2. Type diskpart and press the Enter key.
  3. Type list disk to find your disk number.
  4. Type select disk (e.g., select disk0) to choose the disk you want to format.
  5. Finally, type clean to wipe the disk completely.
  6. Exit diskpart and install Windows.
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‎10-03-2024 10:47 PM

HP Recommended

@Paul_Tikkanen

I just deleted the encrypted partition and continued. Installed windows with microsoft download. Logged in, created the recovery media with HP cloud recovery. Reinstalled windows11Pro sucessfully. 

 

Issue resolved.

Thanks for all help!!

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‎10-04-2024 06:43 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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