How to order a recovery disk for HP 15-r053cl Notebook

[Chas8383]

I have cleared my disk and am unable to load Windows back on the drive using the Windows boot disks I downloaded from Microsoft. Each time I try to boot from the Windows boot disk it hangs up, I'm guessing I need a recovery disk which has required drivers to allow me to install Windows. There is no Recovery Media available for me to order or download on the HP Site, how can I purchase one? Is there some other reason why I am not able to perform a Windows install onto a completely blank disk from a Windows boot disk?

[Paul_Tikkanen]

Hi:

Since HP no longer sells recovery media for your PC, you have two options.

Buy recovery media from this vendor...

http://www.computersurgeons.com/p-23567-windows-81-64-bit-recovery-kit-763904-003-for-hp-notebook-pc...

Reinstall W8.1 for free by making your own W8.1 installation media.

Download the W8.1 64 bit ISO file from the link below...You do not need a product key to do this.

https://www.microsoft.com/en-us/software-download/windows8ISO

Use the Microsoft utility that I zipped up and attached below to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

After W8.1 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7174340

In order to boot from a DVD, you have to go into the BIOS, enable legacy mode and disable secure boot.

See this link for the settings to change...

https://www.support.hp.com/us-en/document/c03736054/

Then boot from the legacy DVD drive.

[Chas8383]

Thanks for the links and tools. I created the DVD and tried booting with it. I receive the blue screen "sad face" error 😞 with the statement Your PC has ran into a problem and needs to restart We are collecting info, but just hangs at 0%. It has different errors each time I try but this time it displayed PAGE_Fault_IN_NONPAGED_AREA. This was the original problem I had before formatting my hard drive, I was thinking it might be a bad hard drive but passes extensive hard drive tests. I've tested the memory also and it passes extensive memory tests.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

I think you have a flaky memory chip in there.

It may pass the test but it can still be no good.

If your notebook has two memory chips, remove one, and run it with the remaining one.

If you still get the BSOD, remove that chip and replace it with the first one you took out.

[Chas8383]

You got it! It was a bad memory simm, took a while to get to them since there is no memory simm door on this model but changing out the simm fixed the problem! Thanks.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.