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‎08-13-2016 04:35 AM

HP Recommended
Product: HP Pavillion dv7

Hi HP tech,

 

I need assistance with my HP notebook. This pc was bought long time ago in best buy, it's a good computer but really slow. For a lot of other reasons, I feel like reinstalling the operating system. How can I do that?

 

I don't have any OSI or windows installer. Thanks in advance!

 

Regards,

Julie

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2016 08:25 AM - edited ‎08-13-2016 08:26 AM

HP Recommended

If you mean the Software and Drivers section at HP site www.hp.com , then yes

 

Info >> http://support.hp.com/bg-en/document/bph07143

 

 

 

Alternative option - If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 

 

Once you receive the recovery media, you need to boot the computer from the recovery media and follow the on-screen instructions. Here are the detailed instructions how to perform the recovery:

>> http://support.hp.com/us-en/document/bph07143

 

Recovery from Recovery Discs >> http://support.hp.com/us-en/document/c01867418#AbT4

Recovery from Recovery USB drive >> http://support.hp.com/us-en/document/c01867418#AbT5

 

 

Please, let me know if this works.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

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3 REPLIES 3

‎08-13-2016 07:20 AM

HP Recommended

Hi Julie,

 

Welcome to the HP Support forum.

 

Did your notebook originally come with Windows preinstalled ?

[ If not, and you installed Windows on your own post purchase or someone else installed it for you later, please let me know ]

 

If Windows was preinstalled on the machine, it has Windows recovery partitions that you can use to restore the computer to factory default condition.

 

Here is how (video example) >> https://www.youtube.com/watch?v=M6bGr3EgEI0

Written instructions >> http://support.hp.com/us-en/document/c00006110

 

 

Let me know if this works for you.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-13-2016 08:08 AM

HP Recommended
Thanks for replying to me. The OS has been upgraded to win 8 and then downgraded to Win 7 to a unauthorized version in some pawn shop... I just ordered a hard copy from the "Software and Drivers" site. Is that the way to do it? I'm grateful for any way to get rid of the unauthorized version of windows. Thanks a lot!
Was this reply helpful? Yes No

‎08-13-2016 08:25 AM - edited ‎08-13-2016 08:26 AM

HP Recommended

If you mean the Software and Drivers section at HP site www.hp.com , then yes

 

Info >> http://support.hp.com/bg-en/document/bph07143

 

 

 

Alternative option - If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 

 

Once you receive the recovery media, you need to boot the computer from the recovery media and follow the on-screen instructions. Here are the detailed instructions how to perform the recovery:

>> http://support.hp.com/us-en/document/bph07143

 

Recovery from Recovery Discs >> http://support.hp.com/us-en/document/c01867418#AbT4

Recovery from Recovery USB drive >> http://support.hp.com/us-en/document/c01867418#AbT5

 

 

Please, let me know if this works.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
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