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HP Recommended
pavilion x360 14-ba151tx
Microsoft Windows 10 (64-bit)

i reinstalled windows 10 in pavilion x360 14-ba151tx by USB drive.....i just formatted C drive to install windows not other drives.....there is a RECOVERY drive available...which contains hp recovery tools.....but after i reinstalled windows there is no software like hp recovery manager to recover my device..what to do

 

2 REPLIES 2
HP Recommended

@SAQLAIN3 

Since you reinstalled Windows on your own, there is NOW, no way to launch Recovery Manager from inside Windows.

 

All you can do, short of doing a factory reset using external media, is to try the foillowing: reboot, pressing the Esc key repeatedly the whole time.  When the HP Startup Menu appears, select the option to to a recovery -- usually, F11.  If the Recovery partition is intact, this should work.

 

If it does not. then you will have to do a factory reset using external media:

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hp cloud recovery seems the best option....but my laptop came with microsoft office student 2016 preinstalled...if i recovered using hp cloud recovery tool will i get back the microsoft office?...and one more question how much internet data(bandwidth) is required to download the system recovery files..as i am having a limited bandwidth connection so i wanted to know it.

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