How to recover star wars theme onto the star wars special edition after factory reset

[Grimreaper2216]

I just purchised a limited edition star wars laptop and the previous owner factory reset it before they shipped it out to me. Is there any way I can recover the star wars content back onto the laptop or is it lost forever? 

[Echo_Lake]

@Grimreaper2216

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Grimreaper2216]

It looks like it is N5R61UA#ABA

[Echo_Lake]

@Grimreaper2216

Thank you for posting back. 

I understand that you lost the star wars features like themes and sound effects after the hard drive replacement and you could not recover it.

I suggest that you download all the updates from HP Support Assistant and check.

You may check this link for using HP Support Assistant from the link: Using HP Support Assistant (Windows 10, 8, 7)

If the issue persists, then you may need to order HP Recovery Discs or an HP USB Recovery Drive and perform a recovery on the unit.
 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
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