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Locked

‎03-27-2026 09:04 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP ENVY x360 laptop is locked for lack of a BitLocker Recovery key. How can I fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2026 10:11 AM

HP Recommended

What is the full model number or product number of the notebook?

 

If it is 5 or less years old, you can make a bootable USB recovery drive with the HP cloud recovery tool.

 

Here is an info link for how to use the software:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

If the PC is more than 5 years old, you will have to clean install Windows by making a bootable USB installation flash drive with the Microsoft media creation tool for W10 or W11 as applicable from the links below:

 

Download Windows 11

 

Download Windows 10

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-27-2026 10:11 AM

HP Recommended

What is the full model number or product number of the notebook?

 

If it is 5 or less years old, you can make a bootable USB recovery drive with the HP cloud recovery tool.

 

Here is an info link for how to use the software:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

If the PC is more than 5 years old, you will have to clean install Windows by making a bootable USB installation flash drive with the Microsoft media creation tool for W10 or W11 as applicable from the links below:

 

Download Windows 11

 

Download Windows 10

Was this reply helpful? Yes No
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