• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I need help on my laptop.

Problem:

Sometimes when its booted to linux mint the screen turns black and the Caps Lock key blinks 5 long and 3 short.

 

I can not get into the HP SureStart thingy because my laptops internal keyboard is broken and my only hope is to recover the BIOS is through usb drive.

 

Also, the product page for my laptop shows no drivers or softwares (https://support.hp.com/us-en/drivers/hp-pavilion-gaming-15-ak000-notebook/model/9044500?sku=P5M76EA).

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The newest BIOS update I could find for your notebook is F.91.

 

Here are the info and exe links to the F.91 BIOS update:

 

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99036.html

 

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99036.exe

 

Watch these videos for how to create and use a BIOS recovery flash drive with the above exe file using another Windows PC. 

 

How to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support

 

How to recover/update your notebook's BIOS with the USB recovery drive:

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

View solution in original post

5 REPLIES 5
HP Recommended

The newest BIOS update I could find for your notebook is F.91.

 

Here are the info and exe links to the F.91 BIOS update:

 

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99036.html

 

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99036.exe

 

Watch these videos for how to create and use a BIOS recovery flash drive with the above exe file using another Windows PC. 

 

How to make and use the BIOS recovery flash drive to recover or update the BIOS outside of Windows.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support

 

How to recover/update your notebook's BIOS with the USB recovery drive:

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support

HP Recommended

HI Paul, Thanks for the reply!

 

Fortunately, My laptop works again but It's not running Windows so I can't use the .exe to create and update the BIOS to the latest version. 

I also searched the folder structure of the recovery drive. Is there a way to extract the bios update? 

 

HP Recommended

You're very welcome.

 

The only way to make a USB BIOS recovery drive so you can update the BIOS outside of Windows is to use another Windows PC to create the recovery drive with.

HP Recommended

Thanks paul

 

I installed Windows 10 on a separate partition and its currently updating the bios.

 

Thank you for helping me.

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.