Hp 15-dy1xxx log-in failed

[mel760]

I have a issue I clock to log in my laptop and it says the users profile service failed the sign in. User profile cannot be loaded.

[Elohi_NR]

Hi @mel760,

Welcome to the HP support community.

I understand that you are unable to log in to your laptop. I'd like to help!

Here are a couple of things to try.

1. Shut down the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  When windows have fully loaded in this mode, click the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point well before the log-on issue and then proceed with the restore process - Windows will try to reboot as normal, so see if you can now log-on.

2. If the above doesn't help, shut down the notebook.  Tap away at f8 as soon as you press the power button to enter Windows Recovery Console again.  Use the arrow keys to select 'Start Using Last Known Good Configuration and hit enter to see if this helps.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @mel760,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @mel760,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us