Hp Envy m6 - Windows Recovery

[Wislan]

I have used windows recovery to reinstall my windows but now I cant activeted my windows. It saying to me that "Activate Windows. The product key on this PC didn't work. You might need to contact the company that built this computer, or buy a new key. "

How do I recovery my windows key? I dont want buy the cd-rom to recovery it.

regards,

Wislan

[A4Apollo · Accepted solution]

Hi! @Wislan, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand after resetting your PC to factory settings you are getting an error to activate windows.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Did you try performing recovery using the recovery discs or retail discs from Microsoft?

Was your laptop serviced recently? If yes was the system board replaced?

Please provide the product number of your PC to assist you better.

As you mentioned you are unable to perform a recovery from F11. 

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes.
6. Follow the prompts to restart your computer.

If the issue still persists try performing recovery using the recovery discs, If you don't have a set of recovery discs. Please contact HP support and order a set of recovery discs.

Link to contact HP.

Let me know if this helps!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Wislan]

Hi that helped me a lot. I got it fix it. Thank you

[A4Apollo]

Hi! @Wislan ! You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!