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‎09-02-2020 12:31 PM

HP Recommended

Thank you for replying. When I select chat now in the hp support it keeps saying The support session cannot be started. 

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‎09-02-2020 01:54 PM

HP Recommended

@SJ36

Thank you for posting back.

 

Have you tried different internet browser?

ECHO_LAKE
I am an HP Employee

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‎09-03-2020 07:17 AM

HP Recommended

Yes but it says the same thing

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‎09-03-2020 04:42 PM

HP Recommended

@SJ36

Thank you for posting back. 

 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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