• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-17-2021 01:35 PM

HP Recommended
Product: HP pavillion x360 convertible
Operating System: Microsoft Windows 10 (32-bit)

Keeps crashing got the blue screen offering to factory reset (I didn't do the hard reset just removed all apps files and information) it still continues to crash. Seems like it does it most when I move it around but also when I'm on it actively.

Category:
1 REPLY 1

‎09-17-2021 01:44 PM

HP Recommended

@Mindysue84 

There are a bunch of different models of this laptop.  While laptops are "portable", they really are supposed to be kept absolutely still while being used!


The older ones have Hard Disk Drives (HDDs) -- known as "spinners" due to the spinning disk inside the drive.  If you move these abruptly while the disk is being accessed, that can corrupt the filesystem on the drive -- and cause the laptop to crash.

 

Some of the newer ones have Solid State Drives (SSDs) and since these have no moving parts, they are not subject to the same problems.

 

It should not be crashing while you are using it, though.

 

How old is the laptop?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.