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‎07-08-2025 11:49 AM

HP Recommended

My laptop shutdown drastically without any reason it had some battery power though the screen is completely black, f11 key light is on. So I can't even tell if it fully shutdown. Any recovery attempt is unsuccessful since my laptop cannot shutdown, when I try holding the power button for 30+ seconds then immediately I release it caps lock flashes then f11 key light remains on, when I try holding power+windows+B key the caps lock and f10 key flash like 4 times but f11 remains lights on. I have tried all methods related to removing ram sticks, battery then power button hold press but non works. Does anyone have a solution to this. 

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1 REPLY 1

‎07-09-2025 01:11 PM

HP Recommended

Hi @Aleko254,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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