Hp note book

[Nicc4]

My Hp note book is showing Choose your keyboard layout and I’ve tried everything and can’t log back in .

[Kuroi_Kenshi · Accepted solution]

Hi @Nicc4,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Nicc4]

My model is 15-af112nr.

[Kuroi_Kenshi]

Hi @Nicc4,

Thank you for the details.

Try these steps:

Perform a Hard Reset:

• Shut down your notebook completely.
• Disconnect any external devices.
• Remove the battery if it's accessible. Hold the power button for at least 15 seconds.
• Reconnect the battery and power adapter, then turn on the notebook.

Automatic Repair:

• After performing the hard reset, restart your notebook.
• When it starts, if you see a "Preparing Automatic Repair" message, let it complete. It might resolve the issue.

Boot into Safe Mode:

• If the "Choose your keyboard layout" screen appears again, select your layout.
• Attempt to access the Advanced Troubleshooting options.
  • You can try pressing F8, F11, or Shift + F8 during startup, depending on your model.
• Navigate to Troubleshoot > Advanced options > Startup Settings > Restart.
• Press F4 to boot in Safe Mode and see if that allows you to log in.

Restore the System:

• If you can access Advanced Options, use System Restore to take your notebook back to a previous state when it was working correctly.
• Go to Troubleshoot > Advanced options > System Restore and follow the prompts.

Reset the PC:

• As a last resort, consider resetting your notebook. Ensure to select the option to keep your files, if possible.
• Navigate to Troubleshoot > Reset this PC > Keep my files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,