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‎02-17-2017 09:42 AM

HP Recommended
Product: Hp Notebook 14-an013nr
So my computer had an operating system failure and I tried resetting it twice and both could not be completed, now all I have is a blank screen. I had it for two weeks
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2017 06:26 AM

HP Recommended
Hi,


OK that's good.

Specs: http://support.hp.com/in-en/document/c05214762

You can either order recovery USB from HP specific to your model with a charge

http://support.hp.com/in-en/document/bph07143

Or

Clean install Windows 10 Home 64 bit, that came with your notebook from factory, using Microsoft windows media creation tool by creating bootable installation USB.

Option 1: https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet.

Additional drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-14-Notebook-PC-series/10862293/model/11992112


Regards

Visruth

View solution in original post

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6 REPLIES 6

‎02-17-2017 09:48 AM

HP Recommended
Hi,


Tap away F2 key as soon as you power on laptop. Do extensive hard drive and memory testing. Let it finish.

How did you do factory reset, by tapping f11 key as soon as you power on laptop?

Do you have Recovery USB created after first setup of this notebook?


Regards

Visruth
Was this reply helpful? Yes No

‎02-17-2017 09:53 AM

HP Recommended
Omg!! I hit f11 as i was turning on it asks me what to do, troubleshoot, use a device, is continue using windows 10?
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‎02-17-2017 10:08 AM

HP Recommended
And I do not have a recovery usb 😞
Was this reply helpful? Yes No

‎02-17-2017 10:45 AM

HP Recommended

Perform extensive testing and report back with results.

Was this reply helpful? Yes No

‎02-18-2017 06:17 AM

HP Recommended
Everything passed
Was this reply helpful? Yes No

‎02-18-2017 06:26 AM

HP Recommended
Hi,


OK that's good.

Specs: http://support.hp.com/in-en/document/c05214762

You can either order recovery USB from HP specific to your model with a charge

http://support.hp.com/in-en/document/bph07143

Or

Clean install Windows 10 Home 64 bit, that came with your notebook from factory, using Microsoft windows media creation tool by creating bootable installation USB.

Option 1: https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet.

Additional drivers from here: http://support.hp.com/us-en/drivers/selfservice/HP-14-Notebook-PC-series/10862293/model/11992112


Regards

Visruth
Was this reply helpful? Yes No
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