Hp pavilion 17 doesn't have option to reset to factory what do I do I don't know password

[Prod21]

Hp pavilion 17 doesn't have option to reset to factory what do I do I don't know password

[Raj_05]

Hi @Prod21,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion 17 laptop doesn't have a factory reset option and you don't know the password, you can try the following methods to reset it.

Use HP Recovery (if available)

If your laptop has a recovery partition, you can reset it using these steps:

1. Turn off the laptop.
2. Turn it on and immediately press the F11 key repeatedly until the HP recovery options menu appears.
3. In the recovery options menu, choose Troubleshoot > Reset this PC.
4. Follow the prompts to either keep or remove your files and reset the system.

Reset Using a Windows Installation Media

If F11 doesn't work or the recovery partition is missing, you can use a Windows installation USB drive to reset the laptop. Here's how:

1. Create a bootable Windows installation USB drive using the Windows Media Creation Tool.
2. Plug the USB into the HP Pavilion 17.
3. Power on the laptop and press Esc or F9 to enter the boot menu.
4. Select the USB drive to boot from.
5. Once the Windows installation screen appears, select your language and region, then click Next.
6. Choose Repair your computer at the bottom left.
7. Go to Troubleshoot > Reset this PC.
8. Choose to either keep or remove files and follow the steps to reset the laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support