Hp pavilion won’t go pass welcome screen after reboot

[Annana]

I have done the system reboot. Done f2 and f11. Completely redid the windows on it and it still won’t go past the welcome screen. I had it up to the loading windows and it just restarted and went to the welcome screen again. Help!! I love this computer. I’ve bought another cheap laptop in the meantime. But I want this laptop to work again i do t care if all my data is erased and it starts from scratch. Just want my laptop to work again 

[praveenbv]

Hi@Annana, Welcome to the HP Support Community!

We reviewed your post and I understand that the  All in one desktop is not Powering ON and is stuck on the HP logo.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Turn off the computer, press, and hold the Power button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics drive(W10 only).)

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.
 

https://support.hp.com/us-en/document/c02693833

Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.
Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
The HP BIOS Update screen displays and the recovery begins automatically. Follow any on-screen prompts to continue the startup to complete the recovery.
HP BIOS Update recovery in progress

If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next step to install a BIOS recovery file from the HP website.
If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the button for only 2 to 3 seconds.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution