Hp pavilion won't turn off

[Judemayes77]

Hi, my hp pavilion x360 won't turn off. It froze and now nothing happens. The mouse won't move and the power button won't work. I have tried a hard reset but that doesn't work either. The only way it will turn off is to wait in till the power rubs out.

[A4Apollo]

Hey there! @Judemayes77, Thanks for stopping by the HP Support Forums!

I understand you have issues shutting down your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Please provide the product number of your PC to assist you better.

Try the steps recommended below.

You can try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, try performing a hard reset on your PC.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.
 
Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.
 
In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right-click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.

Restart your PC and try updating the BIOS and other drivers on your PC using HP support assistant and check if it helps.

Refer this article to know more information about using HP support assistant.

Also, refer this article to further troubleshoot shutdown issues.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Judemayes77]

The problem is that it won't turn off, even holding down the power button for 5 seconds to perform a hard reset doesn't work. It has happens a few times now. I haven't made any changes to the hardware or software. The PC just crashes and nothing works.

[A4Apollo]

@Judemayes77, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

Please provide the product number of your laptop to assist you better.

As you mentioned the when you press the power button to perform hard reset the laptop is not turning off.

Please try the steps recommended below.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.
 
In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right-clicking the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the uac prompt.
 
Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.
 
shutdown /s /t 0
 

Also, update the BIOS and chipset drivers on your PC and check if it helps.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!