For whatever reason, the recovery partition may have gone corrupted. You should create your own recovery drive (USB drive) and use it to reinstall Windows.
If you use Windows 8 / 8.1 on this device, follow the steps in the PDF file called Heidoc-Rufus.pdf (below)
If you use Windows 10 on this device, follow the steps in the PDF file called Clean Windows 10 Installation.pdf (below)
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