Hp17-g121wm shows preparing auto repair screen then shuts off

[Tanya59orig]

Hp17-g121wm shows preparing auto repair screen then shuts off. Started last night during Win10 update.

[zoey7886 · Accepted solution]

@Tanya59orig, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP17-g121wm laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Power Reset:

• Disconnect all external devices (printers, USB drives, etc.).
• Disconnect the power cord and remove the battery if it's removable.
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and the power cord, then attempt to turn on the laptop again.

Boot into Safe Mode:

• Restart your computer and keep pressing F8 as it boots up to enter the Boot Options menu.
• Select "Safe Mode" or "Safe Mode with Networking".
• In Safe Mode, try to uninstall recent updates or perform a system restore if possible.

Perform a Hard Drive Test:

• If your laptop has built-in diagnostics, you can run a hard drive test to ensure there is no hardware failure.

Startup Repair:

• Boot from a Windows installation USB or DVD.
• Select "Repair your computer" from the menu.
• Choose "Troubleshoot" > "Advanced Options" > "Startup Repair".

Check for Corrupted System Files:

• If capable of booting into Safe Mode, open Command Prompt as Administrator.
• Execute the command sfc /scannow to check and repair corrupted files.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Tanya59orig]

I have done all the suggested fixes and none work. 

The blue screen referring to windows.com/stopcode keeps coming up. The stopcode is ACPI BIOS ERROR .

It appears the hard drive got damaged during the latest WIN 10 update several days ago, June 25 .

I had it do the System Extensive Test and it quickly came back with Hard Drive Short DST Check: FAILED
FAILURE ID: RSNKNJ-7SCCMQ-MFPWMF-60T503

I was able to get the machine to reload F.54 bios. When it did it stayed on instead of turning itself off.

I let it stay on for several hours then had to disconnect the battery and power cord to shut it off. 
I restarted it and it came up with black screen saying the previous BIOS image was being removed.

I hope at this point if I replace the hard drive I can recover the data from it somehow.
The machine went into Preparing automatic repair cycle again, and would neither boot from USB or My Book 1Tb that has recovery info from Dec 2024 on it, it stopped backing up files saying that I needed to reconnect the drive, which it was always connected to.
Do you have a suggestion for hard drive data recovery provider in S. Carolina Charleston area or at least in the state?
Thanks for your help.

[Garp_senchau]

Hey @Tanya59orig,

Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,